Identify the order
Include your order reference, document name and version, where available.
Feedback & complaints
Tell us what needs putting right.
If a document or service has not met the agreed requirements, explain what happened and the outcome you are looking for.
Explain the issue
Describe what was expected, what happened and any steps already taken. Include relevant dates.
Set out the outcome
Tell us whether you need clarification, a correction, help with delivery or another remedy.
This opens your email app. Send the message there. Keep a copy and avoid including passwords or full card details.